Bupa announces Ex-Cyclone Alfred premium support package
Bupa has today announced a premium relief package for eligible health insurance customers who have been impacted by ex-Tropical Cyclone Alfred as the clean-up and recovery continues.
Eligible customers across Southern Queensland and Northern New South Wales who have qualified for the Federal Government Disaster Relief Payment can apply to have their premium fees waived for up to three months while still being able to make full use of their health insurance policy.
Bupa Health Insurance Managing Director Kate Williams said Bupa was committed to supporting impacted customers during these challenging times and providing relief as they navigated the difficult recovery process.
“We understand the emotional and financial toll the flooding, power outages and storm damage has had on our customers. We hope this financial assistance will alleviate some of the pressure and let them focus on getting back on their feet,” Ms Williams said.
“The recovery process will undoubtedly be a long and difficult road for many, and our priority is to help our customers focus on their health and well-being as they work towards rebuilding their lives.
The recovery process will undoubtedly be a long and difficult road for many, and our priority is to help our customers focus on their health and well-being as they work towards rebuilding their lives.
“We have simplified the process to make it as easy as possible for our customers to access the range of support we have on offer.”
Eligible Bupa customers also have access to online mental health programs through This Way Up, providing guided support for managing stress, anxiety and depression.
To be eligible for the ex-Tropical Cyclone Alfred customer relief package, customers must have been a domestic Bupa member on March 4, and be able to provide us with evidence of the Australian Government Disaster Recovery Payment issued from the Department of Human Services.
Customers experiencing hardship that do not meet the criteria for the Disaster Recovery Payment may be eligible for other financial help including suspending their policy.
Customers can apply for the flood relief package until July 4 and are encouraged to visit our information page for further information on how to apply.
Bupa Health Insurance stores that were impacted during ex-Tropical Cyclone Alfred are now all open.
