Bupa announces new Managing Director Health Services


Bupa today announced Glenn Thompson has been appointed Managing Director, Health Services.

Bupa’s health provisioning business includes Bupa’s Optical & Hearing and Dental businesses, and contracts with the Australian Government where Bupa undertakes immigration health examinations for Australian visa applicants and provides a range of health services to Australian Defence Force members and veterans.

Most recently, Glenn was Managing Director and Group Chief Executive Officer at Programmed, a leading provider of staffing, facility management, maintenance, and care services. Prior to this, Glenn spent ten years in media with Fairfax, and in Singapore with a digital media provider to the property industry. He will begin with Bupa next week, on 5 December 2022.

Bupa APAC CEO Hisham El-Ansary said Glenn’s appointment followed an extensive internal and external search: “Glenn is a highly experienced executive with a proven track record of successfully leading large, complex, portfolio businesses.

Glenn’s commerciality, combined with his experience in digitising businesses and ability to work with diverse workforces aligns strongly with our Health Services portfolio and growth agenda. We look forward to welcoming Glenn to Bupa.

Hisham El-Ansary, CEO Bupa APAC

Following Glenn’s appointment, Sami Yalavac, who has been acting in the interim role since April 2022, has decided it is the right time to leave Bupa and pursue new opportunities.

Mr El-Ansary said: “Sami had made an immense contribution during his 17 years at Bupa.” Commencing as a Lead Developer with the business in 2005, he held a number of key roles including Director of Operations, before spending 6.5 years as Chief Information Officer, and was recently named number one CIO in the CIO50 awards. Sami’s last day will be 31 December 2022, allowing for a smooth handover. 

Gerald Marion, Chief Customer and Strategy Officer, has also made the decision to leave Bupa. Gerald joined Bupa in 2019 as its first Chief Customer & Strategy Officer (CCSO), bringing deep global experience from his career in strategic consulting with Deloitte and EY.

“Gerald has been instrumental in growing Bupa’s digital health offer and data capability, as well as supporting the business to improve customer experience, and as a result of his leadership we expect to close 2022 with record customer Net Promoter Scores.

“I want to thank Sami and Gerald for their passion and dedication to our organisation during their time with us. They have always led with our values and purpose, and on behalf of the team we wish them well on their new endeavours,” Mr El-Ansary said.