Bupa apologises following claim review
Bupa has offered a sincere apology to Mr Romero for the delay in confirming payment in his claim.
As shared by the ABC on Saturday 2 May, Mr Romero had contacted Bupa following his health treatments.
Unfortunately, there were some issues with the internal processes which caused unnecessary delays. Mr Romero’s case has been reviewed in more detail and we have confirmed that he is eligible for cover. We will pay his treatment costs in full.
We are contacting Mr Romero to confirm this for him and to apologise for the additional stress that this may have caused.
We are reviewing our internal processes to ensure this experience does not happen again.
Media reference number: 20/054