Bupa NZ Update - New Visitor Requirements for Aged Residential Care

Information sent to care home residents and whānau 

Dear Care Home residents and whānau

Following an increase of Respiratory Syncytial Virus (RSV) and respiratory type illnesses in our Care Homes, we have made the decision to increase our restrictions around visiting at all Bupa Care Homes.

This is a proactive step we are taking to keep our residents and teams safe. We will continue to closely follow the updates and will revise our instructions as new information comes to hand.

In order to minimise the risk of further spread of these viruses, we are implementing the below precautions:

The points below are in place at ALL of our Bupa Care Homes:

  • Mask wearing: We require all visitors to wear masks, so please either bring your own masks or we will provide one if you do not have one.
  • We continue to recommend that children under 12-years-old do not visit at this time. This does not mean children are banned from our Care Homes, but we ask you to please consider the appropriateness of their visit and the risk this may pose to our residents at this time.
  • We continue to ask that you please limit the number of visitors as much as possible.
  • We continue to ask that you do not visit if you feel at all unwell, e.g. have a temperature or have any gastro / cold / flu symptoms.
  • Entry into our Care Homes must be through the main reception and you will be required to sanitise your hands on arrival.
  • All visitors must sign in via the EVA Visitor Registration App at reception, or on the paper-based Contact Tracing Spreadsheet. As part of this, all visitors must read and agree to a Health Declaration and Privacy Statement. We also recommend that anyone visiting our sites use the Government NZ COVID Tracer app.
  • Residents have the option to take a Contact Tracing Form when leaving our Care Homes to visit family and whānau, for completion while out. We also strongly encourage them to use the NZ COVID Tracer QR code for each location they visit.

Thank you for your understanding and for helping us to keep our residents and team members safe from infection.