Bupa reopens its doors to customers


Bupa is welcoming people back into its health insurance and optical stores, dental practices and aged care homes, reopening locations across the country under strict health and safety protocols.

In response to the COVID-19 pandemic, Bupa closed most of its health insurance, optical and hearing stores in early April. For the safety of residents and employees, visits to its aged care homes were also paused, though family visits for compassionate needs, including palliative care, were permitted. Dental practices remained open, but only for emergency procedures.  

Hisham El-Ansary, Chief Executive of Bupa Australia and New Zealand, said, “We want to thank our customers, patients and care home visitors for their understanding and cooperation throughout the lock-down period – we know it hasn’t been easy. We also thank our dedicated frontline workers, who have delivered quality care to those in need every day.” 

In line with government and health advice, Bupa has planned a phased reopening, prioritising the safety of its customers, residents and people.  

Bupa began reopening its 75 health insurance stores on Monday 1 June, with locations in Queensland, the ACT, South Australia, the Northern Territory and Western Australia now open. NSW stores reopened on Tuesday 9 June, to be followed by Victorian and Tasmanian stores the following week. 

All optical and hearing stores in Queensland, South Australia, Victoria and NSW are also open for business. 

Customers will be asked to follow strict hygiene and physical distancing measures to minimise any risk of infection. Store opening times are available on the Bupa Health Insurance and Bupa Optical websites.  

Bupa’s dental practices are now seeing patients for all dental services, again with strong infection control and safety measures in place. Customers can call their local Bupa Dental practice for further information.  

Similar precautions are in effect at Bupa’s 72 aged care homes which are open to limited visitors. All visitors will need to have had a flu vaccination, in line with Government requirements.

Media reference number: 20/066