Bupa Therapy is open

The new local therapy service in West Melbourne to meet growing NDIS demand is open to all.

Bupa Therapy is a state-of-the-art facility created in response to growing demand for disability services across Melbourne.

The therapy service is available to anyone over 18. It's open to all, not just Bupa customers or NDIS participants. Appointments can be made here.

The therapy centre, at 90-98 Abbotsford St, West Melbourne, delivers speech pathology, occupational therapy and physiotherapy for adults with neurophysiological conditions- under one roof.

As the National Disability Insurance Scheme (NDIS) continues to be rolled out across the country, it’s expected to support about 460,000 Australians, including more than 105,000 Victorians by the time it’s fully implemented in 2020. Around 220,000 Australians are already signed up.

The therapy centre has been purpose-built by Bupa, one of Australia’s leading health and care companies, as part of its expansion into disability therapy.

Bupa Therapy Operations Manager Angela Aldous said the NDIS presented an exciting opportunity for Bupa to try new solutions to meet the needs of people living with disability and their tireless carers.

Bupa has spent the last 20 months listening to people living with disability and their families, carers, and clinicians about what they need. They told us they want care to be more convenient, all under the one roof where possible and fully coordinated to make life easier.
Angela Aldous, Bupa Therapy Operations Manager

Human-centred design

“We used this human-centred design process because we didn’t want to assume we already knew the answers. We collected literally thousands of data points and consulted widely with those with disability, their carers and clinicians.

“While this service is open to everyone, the creation of the NDIS is making us think of different and innovative ways to improve therapy access to people who arguably need it the most.”

Kristy Trajcevski, a law graduate living with cerebral palsy, took part in Bupa’s design process.

“Going to lots of different places is often very intimidating,” she said. “It would be nice to have the same group of people doing the same stuff, who know you and can help you reach your goals.

“That, I think, is what the core of the NDIS is all about. It’s about finding ways to be inclusive and bring disability out of the closet.”

The therapy centre’s state-of-the-art design includes a rehabilitation gymnasium for individual and group therapy as well as individual treatment rooms.

It also has services especially for carers and other family members, including wi-fi, internet terminals, lounges, desk space and kitchen facilities with refreshments.

Meet some of our experienced clinicians, speech pathologist Kirsten Toll, occupational therapist Jacelyn Goh, and physiotherapist Vicky Cook.

For more information go to the Bupa Therapy homepage.

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