NSW COVID-19 update – Changes to visits


To continue to protect against the spread of COVID-19, the NSW Government has announced further changes to visiting rules for residential aged care facilities in NSW.

UPDATE Monday 11 January 2021

The majority of our NSW care homes have now re-opened to visitors with some restrictions still in place to help protect the health and safety of our residents and employees.

Please check our COVID Safe Plan website for the latest visitor arrangements at each home, and contact the care home directly for any questions or to arrange a visit.

UPDATE Wednesday 30 December 2020

Until at least 11.59pm on Wednesday 6 January all residential aged care facilities in the Greater Sydney area (including Blue Mountains, Central Coast and Wollongong City Council) must exclude visitors.

Based on this directive and their location, the following Bupa homes will be closed to visitors other than essential workers or due to exceptional circumstances, including palliative care.

  • Ashbury
  • Ashfield
  • Bankstown
  • Bateau Bay
  • Baulkham Hills
  • Bexley
  • Clemton Park
  • Dural
  • Greenacre
  • Maroubra
  • Mosman
  • North Rocks
  • Queens Park
  • Roseville
  • Seaforth
  • St Ives
  • Sutherland
  • Willoughby

Until at least 11.59pm on Wednesday 6 January 2021 no visitors from Greater Sydney are permitted to visit residents in regional residential aged care facilities.

The following list of homes can continue to accept visitors from regional NSW only, providing they have not visited the Greater Sydney, Blue Mountains, Wollongong, Central Coast areas in the past 14 days.

  • Armidale
  • Ballina
  • Banora Point
  • Berry
  • Eden
  • Griffith
  • Kempsey
  • Pottsville
  • Tamworth
  • Tumut
  • Waratah

All permitted visitors must provide accurate information when making a booking and comply with all entry screening protocols. Visitors must sanitise their hands on entry, wear a mask throughout their visit, maintain a social distance of 1.5m at all times and comply with any directions from our registered nurses.

For those NSW homes listed outside of the Greater Sydney area, visits will be limited to two people from one household for up to an hour per day.