Bupa NZ COVID Update

3 October 2021 - information sent to care home residents and whānau in Hamilton and Cambridge for Alert Level 3 change

Dear Care Home residents, families and whānau,

The Government has announced that Hamilton City, Raglan, Te Kauwhata, Huntly and Ngāruawāhia will be moving to COVID-19 Alert Level 3 from 11.59pm tonight, 3^rd October.

In an abundance of caution, to make sure we keep our residents safe, we have decided to extend the Alert Level 3 restrictions to Bupa St Kilda Care Home, in Cambridge.

This change in alert levels comes after two community cases of COVID-19 have been detected in Hamilton and Raglan.

We wanted to touch base with you to remind you that at Alert Level 3 all our Bupa Care Homes in the area will be closed to all external visitors, unless they provide essential services.

A reminder about what this means for you and your loved ones:

• We will have exceptions for visits on compassionate grounds, so please do reach out to me to arrange your visit if this applies to you and your loved one.
• We will offer the use of a laptop and/or smart phone so that families can stay connected at this time.
• We will continue to closely follow the Ministry of Health updates and revise our instructions as new information comes to hand.

Thank you, again, for your continued support through these challenging times.

Please reach out to me if you need support or have any questions.

Stay safe. Kia kaha

3 October 2021 - information sent to village residents in Hamilton for Alert Level 3 change

Dear residents,

The Government has announced that Hamilton City, Raglan, Te Kauwhata, Huntly and Ngāruawāhia will be moving to COVID-19 Alert Level 3 from 11.59pm tonight, 3^rd October.

This change in alert levels comes after two community cases of COVID-19 have been detected in Hamilton and Raglan.

As a reminder, at Alert Level 3, the rules that apply to the general public also apply to village residents. However, we ask that you apply extra caution wherever you can. Please follow the below guidance:

• The doors between the Care Home and Village will be closed. There is to be no movement between Villages and Care Homes.  
• The community centre and communal areas will be closed to everyone, including residents.
• There will be no resident activities at Alert Level 3. In some Villages, residents may wish to use the library. If you would like library books, please let me know and I can get them and leave at your door.

• Please be vigilant in following the Ministry of Health guidelines which includes staying home when possible and taking extra precautions when leaving home or touching surfaces. You may leave the Village to exercise, go shopping, and keep medical appointments, but if you are not well, please remain in the Village (unless leaving for medical reasons). If you do choose to leave the village, please take proper precautions and please wear a mask.
• Please stay in your household bubble but as per the Government’s guidance, you can expand your bubble to connect with one other household e.g. a family/whānau member(s). Please remember to keep your bubble exclusive and only include people where it will keep you and them safe and well. In relation to visitors:

• • Permitted visitors are required to stay in your home and observe hygiene protocols.

• • Permitted visitors should sign in with the Government NZ COVID-19 Tracer app, or sign in manually.

• Respite, Day Care and Wellness Clinics are not available to Village residents.

• Van outings are suspended.

• The meal service to Village residents will be available through contactless delivery. If you require assistance with shopping please let the Village Manager know.

• Our partner, Securely, will answer any call bells and arrange ambulance services, if required. Please note that our Care Home employees won't be responding to call bells from village residents at Alert Level 3.

Thank you all for working with us through this time of Alert Level changes.

Please don’t hesitate to reach out to me if you have any questions about the changes.

Stay safe. Kia kaha,