Cyclone Alfred
As we track Cyclone Alfred, for the safety of our team, our customers and local communities, we have decided to close several of our Health Insurance stores, Optical stores, Dental practices and Bupa Medical Visa Services medical centres in impacted areas tomorrow (Thursday), Friday and Saturday.
12/03/2025
Our thoughts are with those still dealing with the damage caused by ex TC Alfred. Thankfully, our people and residents are safe and well, with all stores now open and our aged care homes open to visitors.
We will be in contact with customer to reschedule any cancelled appointments.
As we track Cyclone Alfred, for the safety of our team, our customers and local communities, we have decided to close several of our Health Insurance stores, Optical stores, Dental practices and Bupa Medical Visa Services medical centres in impacted areas tomorrow (Thursday), Friday and Saturday.
Our team will get in touch with customers once we reopen to reschedule their current appointments.
Full list of stores that will be closed Thursday and Friday:
| Health Insurance | Optical | Dental | Bupa Medical Visa Services medical centres |
| Broadbeach, Maroochydore, Mt Gravatt/Garden City, Indooroopilly, Brisbane CBD, Chermside, Sunnybank, Toowoomba *please note, Call Centre wait times are anticipated to be higher than usual. If access is available, customers may wish to use the myBupa app to make a payment, claim for a service or check their cover. | Pacific Fair, Maroochydore, Chermside, Carindale, Mt Gravatt, Adelaide St Brisbane, Toowoomba, and Indooroopilly | All Queensland practices (excluding Moranbah Dental, Bupa Dental Cairns, Dental on Bowen and Bupa Dental Townsville) | Southport and Brisbane |
Care homes
Our New Farm, Tugan, Banora Point, Runaway Bay and Merrimac aged care homes have activated their emergency management plans, which includes bringing in more food, water and medical supplies/medications, preparing generators, and ensuring team members are in place to care for residents.
We have also closed our Brisbane office and encouraged our people to work from home. We will continue to monitor the situation and provide updates as needed.
To the communities preparing for the impacts of cyclone, take care & reach out if you need support. #HereForYou
