Bupa NZ COVID Update

7 September 2021 - information sent to care home residents and whānau outside of Auckland and Northland for Alert Level 2

Dear Care Home residents and whānau,

The Government has announced that from 11.59pm tonight (Tuesday 7^th September), all of New Zealand, except Auckland, will be moving to COVID-19 Alert Level 2. Auckland will be staying at Alert Level 4.

The Government will review these Alert Levels on Monday 13^th September.

The move to Alert Level 2 will be welcomed by many of you, and it will be lovely for family and friends to reunite with each other and with our residents.

For all of our Bupa Care Homes under Alert Level 2, we will be open for visiting, but with the below restrictions in place:

• Please do not visit if any of the below apply to you:
  • If you feel at all unwell, e.g. have a temperature or have any gastro / cold / flu symptoms,
  • If you have been at a location of interest associated with a COVID-19 case,
  • If you have been in contact with someone confirmed to have COVID-19,
  • If you are living with someone who is:
    ● a close contact, or
    ● isolating due to being at a location of interest, or
    ● is being tested for COVID-19 as directed by a GP or the Ministry of

Health.

• We require all visitors to wear masks, so please either bring your own mask or we will provide one if needed.

• Entry into our Care Homes must be through the main reception and you will be required to sanitise your hands on arrival.

• All visitors must:
  • scan into the Government NZ COVID-19 tracer app,
  • register as a visitor through the EVA app or on the paper-based Contact Tracing Spreadsheet. This not only acts as our visitor registration system but also is a way for visitors to confirm they have read and agree to a Health Declaration and Privacy Statement.

• Visitors are encouraged to visit residents in their room, where possible, and maintain 1 metre physical distancing. Alternatively, visits held in the lounge should be with appropriate physical distancing.

• When residents leave the Care Home, they must use the Government NZ COVID-19 tracer app for each location they visit.

• We will accept day-care and people for respite at this time, but they must meet the requirements of the COVID-19 Screening Tool as per the Ministry of Health guidance.

• We accept parcels dropped off for residents and family members may resume washing residents’ personal clothes, if desired.

We are closely following the Ministry of Health updates and will revise our guidelines as new information comes to hand.

Thank you again for your understanding and for helping us maintain the safest possible environment. If you have any questions, please don’t hesitate to get in touch.

7th September 2021 - information sent to village residents outside of Auckland and Northland for Alert Level 2

Dear residents,

The Government has announced that from 11.59pm tonight (Tuesday 7^th September), all of New Zealand, except Auckland, will be moving to COVID-19 Alert Level 2. Auckland will be staying at Alert Level 4.

The Government will review these Alert Levels on Monday 13^th September.

The move to Alert Level 2 will be welcomed by many of you, and it will be lovely for family and friends to reunite with each other.

For all of our Bupa Retirement Villages under Alert Level 2, we will be open for visiting, but the below restrictions remain in place:

• All visitors must:
  • scan into the Government NZ COVID-19 tracer app,
  • register as a visitor through the EVA app or on the paper-based Contact Tracing Spreadsheet. This not only acts as our visitor registration system but also is a way for visitors to confirm they have read and agree to a Health Declaration and Privacy Statement.
• Entry into our villages must be through the main reception and visitors are required to sanitise their hands-on arrival.

• The Community Centre and communal areas will re-open, but as an extra precaution please observe personal hygiene and physical distancing of 1 metre where possible, with a maximum of 50 people in the space at one time.

• Visitors and residents can use communal spaces but must wear masks while doing so.

• Van outings can resume but we recommend you do not visit high density venues, and that everyone wears a mask outside of the van, wherever possible.

• Respite, day care and wellness clinics are now available.

• The meal service will resume as normal.

• At Alert Level 2 all visitors to our Care Homes are required to wear masks. If you wish to visit someone within the Care Home, please either bring your own mask or we will provide one if needed.

The rules that apply to the general public also apply to village residents, but we ask that you apply extra caution wherever you can. Alert Level 2 guidance can be found at covid19.govt.nz.

We are closely following the Ministry of Health updates and will revise our guidance as new information comes to hand.

Thank you again for your understanding and for helping us maintain the safest possible environment. If you have any questions, please don’t hesitate to get in touch.