Statement from Bupa ANZ CEO Hisham El-Ansary

19 March 2020

Hello everyone,

A short while ago, I was informed of our first confirmed case of coronavirus (COVID-19) with a colleague in our 255 George St, Sydney office receiving a positive test result.

Our thoughts are first and foremost with our colleague and we are doing everything we can to support this person and their family, whilst also being respectful of their privacy.

The NSW Health Department is currently working through a contact tracing process to determine who might be at risk of contracting the virus. They will speak with at risk people directly to ensure they are well informed of the risks and next steps, as well as to ensure the health and wellbeing of them and their families. If you are not contacted by the Health Department, your risk has been assessed as low.

Late yesterday, we had identified this individual as a potential high-risk case and immediately initiated our COVID-19 response and business continuity plans to help protect the people who have had close or casual contact with this person. Last night we also undertook a precautionary deep clean of all Bupa levels of the George Street building.

Given that a deep cleaning of our office has already taken place, and in line with Health Department advice, our George Street office will remain open to the small number of people who are unable to work remotely. I urge anyone who is feeling uncomfortable or has concerns, to work from home. If your role means you cannot do this, then please discuss this with your manager who can help you work through your options.

As community transmission of the virus is increasing, this is a timely reminder for all of us to continue to practice good hygiene, work from home where possible, and ensure physical distancing (1.5 metres apart) from each other. If you are feeling unwell or experiencing flu like symptoms, please do not come to work and immediately seek medical advice.

As a reminder, we have a free and confidential Employee Assistance Program available to you and your immediate family members for any additional support you may require.

For more information, and to ensure you are familiar with the precautionary measures we are taking across Bupa, see our dedicated Workplace page.

We may need to keep physical distance from each other at this time, but it’s important that we stay socially connected; continuing to care for and support one another. You can read more about the resources and suggestions available to you on Workplace to help you with this.

Please take extra care at this time and I will keep you updated as the situation changes.

Regards, Hisham