Update for our Victorian customers
Shout out to Victorians who have shown incredible strength and community spirit before. We will get through this again, together.
It’s important we continue to look after ourselves and those around us. Checking in with friends, family and co-workers over the phone or video chat is a great way to stay connected and talk through the things that are worrying us the most.
If you’re struggling with your own mental health and wellbeing, get in touch with your GP or qualified health professional who can provide you with some support and treatment options, even virtually. Don’t wait for the lockdown to pass to access support for your own mental wellbeing.
If you or someone you know is needing more urgent support, support services such as Kids Helpline and Lifeline are available. Where life is in immediate danger, contact 000.
In line with government advice, Bupa also recommends that people get the COVID-19 vaccine when it’s available to them.
Stay safe and healthy!
Updated Friday 25 June 2021:
Aged care visitors
Residents in Victoria may now receive up to five visitors per day, and up to two visitors at a time. For compassionate, end-of-life visits, residents may receive an unlimited number of visitors each day, but no more than two visitors at a time. All visitors must wear face masks whilst indoors, and outdoors where physical distancing of at least 1.5m can’t be maintained.
Updated Thursday 10 June 2021:
Health insurance, dental, optical and hearing customers
Following the announcement of restrictions being eased in Victoria, all Victorian Bupa Health Insurance and Optical & Hearing stores, and Bupa Dental clinics will open from Friday 11 June with measures in place to protect the health and safety of customers and our team.
Bupa Medical Visa Services
All Bupa Medical Visa Services’ Melbourne centres will be open as normal from Friday 11 June. Customers who require a visa medical examination, please refer to our Bupa Medical Visa Services website for the latest updates and information.
Updated Thursday 3 June 2021:
Health insurance, optical and hearing customers
Following the announcement of restrictions being extended in Greater Melbourne, all Bupa Health Insurance stores in metro and suburban areas will remain closed until Friday 11 June. Stores in regional areas will resume trading from Friday 4 June, with measures in place to protect the health and safety of customers and our team. Health Insurance customers who are unable to visit a Bupa Health Insurance store are encouraged to contact us on 134 135 or visit bupa.com.au for any enquiries.
There is no change to Optical and Hearing information included below.
Aged care visitors
In line with Victorian Government directions, and to help protect the health and safety of our residents and employees, all our Victorian aged care homes remain closed to visitors. There will be some compassionate exceptions, so we encourage people to check in with the care home directly to discuss their specific circumstances.
We know these restrictions can be difficult for our residents and their loved ones, and we are continuing to facilitate video and phone calls to make sure they can stay in touch during this challenging time. We will continue to closely monitor the situation and government advice and keep our residents and their families updated.
Bupa Medical Visa Services
Bupa Medical Visa Services’ Melbourne centres remain closed until Thursday 10 June (inclusive). All bookings until Thursday 10 (inclusive) will be cancelled and will need to be rescheduled.
Regional Victorian partner clinics will reopen as normal from Friday 4 June.
Customers who either require or have booked a visa medical examination, please refer to our Bupa Medical Visa Services website for the latest updates.
Dental customers
Dental clinics in regional Victoria will reopen from Friday 4 June with measures in place to protect the health and safety of our employees and patients.
Updated Thursday 27 May 2021:
Health insurance, Optical and Hearing customers
Following the Victorian government’s decision introduce a seven-day ‘circuit breaker lockdown’ to Victoria we will temporarily close all of our Health Insurance stores in Victoria until Friday 4 June.
Health Insurance customers who are unable to visit a Bupa Health Insurance store are encouraged to contact us on 134 135 or visit bupa.com.au for any enquiries. Throughout the pandemic, we have seen an increase in customers calling contact centres. This is leading to short delays at times and we ask for your patience as we respond to customer queries.
All Bupa Optical & Hearing stores will remain open to provide urgent eye and ear care to our customers by appointment only.
Customers with items for collection to make an appointment if deemed urgent or delay the pickup until the conclusion of the lockdown.
Please contact your local store if you need to book an appointment.
As the situation evolves, we will keep you updated if the list of open stores changes.
Aged care visitors
In line with new Victorian Government directions, and to help protect the health and safety of our residents and employees, we will temporarily close all our Victorian aged care homes to visitors from Friday 28 May. There will be some compassionate exceptions, so we encourage people to check in with the care home directly to discuss their specific circumstances.
We know these restrictions can be difficult for our residents and their loved ones, and we are continuing to facilitate video and phone calls to make sure they can stay in touch during this challenging time. We will continue to closely monitor the situation and government advice and keep our residents and their families updated.
Bupa Medical Visa Services
We will temporarily close our Bupa Medical Visa Services’ Melbourne centres and regional Victorian partner clinics, from COB today Thursday May until Thursday 3 June (inclusive).
All bookings from Thursday 27 May until Thursday 3 June (inclusive) will be cancelled and will need to be rescheduled.
Customers who either require or have booked a visa medical examination, please refer to our Bupa Medical Visa Services website for the latest updates.
Dental customers
Patients can only visit Bupa dental practices for limited emergency dental treatments only from Friday 28 May until Friday 4 June. If you have an appointment booked in the coming days or require emergency treatment, please speak to your practice directly.
