Bupa NZ COVID Update - Move to the Traffic Light System

Visiting Bupa care homes under the Red COVID-19 Protection Framework

Dear Care Home residents, families and whānau,

Visiting Bupa care homes under the COVID-19 Protection Framework (“Traffic Light System”)

We are pleased to provide an update on changes to our visiting requirements under the COVID-19 Protection Framework (the “Traffic Light System”).

As you will know, the Government has announced that all of New Zealand will be moving to the Traffic Light System at 11.59pm this Thursday, 2 December.

The districts moving to RED in the traffic light system include: Northland, Auckland, Taupō and Rotorua Lakes Districts, Kawerau, Whakatane, Ōpōtiki Districts, Gisborne District, Wairoa District, Rangitikei, Whanganui and Ruapehu Districts.

The whole of the South Island, and the rest of the North Island, will be moving into ORANGE.

The Government will review these traffic light regions on Monday 13 December.

We welcome these changes with open arms, as the new system means a relaxation of visiting restrictions for fully vaccinated people, which will be wonderful for our residents, but stricter controls will remain for unvaccinated visitors.

Please see below for our new visiting restrictions at all Bupa Care Homes in RED:

• There will be set visiting hours:
  • Monday to Friday: 10am – 6pm
  • Saturday & Sunday: 12pm – 4pm

Outside these times the care home doors will be locked. If you can only visit outside of these times, please contact the care home to organise your visit. Please be mindful that after hours our clinical team members may be with a resident or otherwise attending to other matters, so please be patient and we will let you in as quickly as we can.

• Residents can have up to 2 vaccinated visitors at a time, and visitors are encouraged to visit residents in their room, where possible, and maintain 1 metre physical distancing.

• Please scan in using the Government’s COVID-19 tracer app, as well as registering with Bupa via our EVA app or on the paper-based contact tracing spreadsheet to declare that you are well at the time of visiting.

• All visitors to our care homes must show proof that they are fully vaccinated at reception before entering.

• Any unvaccinated visitors will need to contact the Care Home Manager, prior to visiting, so that a COVID-safe visit can be arranged. This may be outside or through glass, for example, to facilitate the safety of our residents and employees in the care home.

• For unvaccinated visitors, visiting inside the care home on compassionate grounds, may be permitted by arrangement with the care home. These visitors must show evidence of a negative COVID-19 test 48-72 hours before visiting and may be required to wear PPE while visiting.

• All visitors will be required to wear a mask and sanitise their hands on arrival.

• Visitors should stay at home if they have COVID-19 symptoms, are under investigation of COVID-19, or a close contact of someone who is under investigation of COVID-19 or a confirmed case.

• Where applicable, respite care may occur following risk assessment using the COVID-19 screening form. Please note, if the person is unvaccinated, they will be required to isolate for 5 days on arrival at the care home.

• Resident outings with families will be considered on a case-by-case basis to support the resident’s mental health and wellbeing.Visiting Bupa villages under the Red COVID-19 Protection Framework
  • When approved, residents/family are encouraged to only visit places with vaccination certification requirements or outdoor areas, and should ensure contact tracing, mask wearing and adherence to all public health measures.
  • Please note, unvaccinated residents who leave the care home, other than for an outpatient medical appointment, will be required to isolate on return for 5 days.

• Resident van trips will resume for vaccinated residents, where applicable, to outdoor spaces e.g. parks and beaches, but not to indoor public places around others e.g. cafes. The driver and residents will need to wear masks while in the van (unless medically unable to).

• Hairdressers and other external services can operate, but they must follow Government guidelines for close contact businesses i.e. they must be vaccinated and wear a mask, and all customers/residents must provide proof of vaccination. Hairdressers cannot serve unvaccinated residents.

Lastly, we want to acknowledge how challenging the past few months have been for everyone, especially for our residents and team members in Auckland and other places going in and out of Level 3 lockdown. Our teams have worked incredibly hard to follow the Government guidelines and keep our residents safe. We truly appreciate the support we have received from our residents and their families and w

hānau and thank you for sticking with us through this!

Visiting Bupa villages under the Red COVID-19 Protection Framework

Dear Village residents,

Visiting Bupa villages under the COVID-19 Protection Framework (“Traffic Light System”)

We are pleased to provide an update on changes to our visiting requirements under the COVID-19 Protection Framework (the “Traffic Light System”).

As you will know, the Government has announced that all of New Zealand will be moving to the Traffic Light System at 11.59pm this Thursday, 2 December.

The districts moving to RED in the traffic light system include: Northland, Auckland, Taupō and Rotorua Lakes Districts, Kawerau, Whakatane, Ōpōtiki Districts, Gisborne District, Wairoa District, Rangitikei, Whanganui and Ruapehu Districts.

The whole of the South Island, and the rest of the North Island, will be moving into ORANGE.

The Government will review these traffic light regions on Monday 13 December.

Please see below for restrictions at all Bupa villages in RED:

• Village community centres and communal areas (including gyms, pools, cafes, dining rooms, and libraries) will be open to fully vaccinated residents and fully vaccinated visitors only.

• • The Village Manager will arrange for each vaccinated resident’s “My Vaccine Pass” to be scanned in order to grant them access to the community centre and/or communal areas.

• • If you don’t have a “My Vaccine Pass” there are instructions at the bottom of this letter on where to access it, or please reach out to your Village Manager for assistance.

• • Residents will be responsible for ensuring their visitors are fully vaccinated, and have a “My Vaccine Pass”, before they enter a community centre and/or communal area.

• • Masks are required to be worn during indoor functions, in line with Government requirements. 

• • If you are unvaccinated, the Government Health Orders require that you do not access the common facilities.

• • Any unvaccinated residents living in an apartment that is part of the main building, or unvaccinated visitors, must move through the building without accessing the communal spaces.
  • In RED, any gatherings have a restriction of up to 100 people, based on 1m distancing.

• Residents will also be required to show their “My Vaccine Pass” to attend any functions arranged by Bupa e.g. “happy hour” and morning teas. Please note, this applies to indoor and outdoor events, and activities within a co-located care home, if applicable.
  • If you are unvaccinated, the Government Health Orders require that you do not attend Bupa run activities or events.

• Visitors must continue to scan in using the Government’s COVID-19 tracer app, as well as registering with Bupa via our EVA app or on the paper-based contact tracing spreadsheet to declare that you are well at the time of visiting.

• All visitors will be required to wear a mask and sanitise their hands on arrival.

• Visitors should stay at home if they have COVID-19 symptoms, are under investigation of COVID-19, or a close contact of someone who is under investigation of COVID-19 or a confirmed case.

• Resident van trips will resume for vaccinated residents, where applicable, to outdoor spaces e.g. parks and beaches, but not to indoor public places around others e.g. cafes. The driver and residents will need to wear masks while in the van (unless medically unable to).

• During personal outings, residents are encouraged to only visit places with vaccination certification requirements or outdoor areas, and should ensure contact tracing, mask wearing and adherence to all public health measures.

• Hairdressers and other village services can operate, but they must follow Government guidelines for close contact businesses i.e. they must be vaccinated and wear a mask, and all customers/residents must provide proof of vaccination. Hairdressers cannot serve unvaccinated residents.

If you have not yet requested your “My Vaccine Pass” you can do this online through https://mycovidrecord.health.nz/, visiting a local pharmacy or calling 0800 222 478.

Lastly, we want to acknowledge how challenging the past few months have been for everyone, especially for our residents and team members in Auckland and other places going in and out of Level 3 lockdown. Our teams have worked incredibly hard to follow the Government guidelines and keep our residents safe. We truly appreciate the support we have received from our residents and their families and whānau and thank you for sticking with us through this!

If you have any questions, please don’t hesitate to get in touch.

Visiting Bupa care homes under the Orange COVID-19 Protection Framework

Dear Care Home residents, families and whānau,

Visiting Bupa care homes under the COVID-19 Protection Framework (“Traffic Light System”)

We are pleased to provide an update on changes to our visiting requirements under the COVID-19 Protection Framework (the “Traffic Light System”).

As you will know, the Government has announced that all of New Zealand will be moving to the Traffic Light System at 11.59pm this Thursday, 2 December.

The districts moving to RED in the traffic light system include: Northland, Auckland, Taupō and Rotorua Lakes Districts, Kawerau, Whakatane, Ōpōtiki Districts, Gisborne District, Wairoa District, Rangitikei, Whanganui and Ruapehu Districts.

The whole of the South Island, and the rest of the North Island, will be moving into ORANGE.

The Government will review these traffic light regions on Monday 13 December.

We welcome these changes with open arms, as the new system means a relaxation of visiting restrictions for fully vaccinated people, which will be wonderful for our residents, but stricter controls will remain for unvaccinated visitors.

Please see below for visiting restrictions at all Bupa Care Homes in ORANGE:

• There will be set visiting hours:
  • Monday to Friday: 10am – 6pm
  • Saturday & Sunday: 12pm – 4pm

Outside these times the care home doors will be locked. If you can only visit outside of these times, please contact the care home to organise your visit. Please be mindful that after hours our clinical team members may be with a resident or otherwise attending to other matters, so please be patient and we will let you in as quickly as we can.

• Please scan in using the Government’s COVID-19 tracer app, as well as registering with Bupa via our EVA app or on the paper-based contact tracing spreadsheet to declare that you are well at the time of visiting.

• All visitors to our care homes must show proof that they are fully vaccinated at reception before entering.

• Any unvaccinated visitors will need to contact the Care Home Manager, prior to visiting, so that a COVID-safe visit can be arranged. This may be outside or through glass, for example, to facilitate the safety of our residents and employees in the care home.

• For unvaccinated visitors, visiting inside the care home on compassionate grounds, may be permitted by arrangement with the care home. These visitors must show evidence of a negative COVID-19 test 48-72 hours before visiting and may be required to wear PPE while visiting.

• All visitors will be required to wear a mask and sanitise their hands on arrival.

• Visitors should stay at home if they have COVID-19 symptoms, are under investigation of COVID-19, or a close contact of someone who is under investigation of COVID-19 or a confirmed case.

• Where applicable, planned respite services and urgent respite care is available following a risk assessment using the COVID-19 screening form. Please note, if the person is unvaccinated, they will be required to isolate for 5 days on arrival at the care home.

• Resident outings with families can now occur. However, residents/family are encouraged to only visit places with vaccination certification requirements or outdoor areas, and should ensure contact tracing, mask wearing and adherence to all public health measures.
  • Please note, unvaccinated residents who leave the care home, other than for an outpatient medical appointment, will be required to isolate on return for 5 days.

• Resident van trips will resume for vaccinated residents, where applicable, to outdoor spaces e.g. parks and beaches, but not to indoor public places around others e.g. cafes. The driver and residents will need to wear masks while in the van (unless medically unable to).

• Hairdressers and other external services can operate, but they must follow Government guidelines for close contact businesses i.e. they must be vaccinated and wear a mask, and all customers/residents must provide proof of vaccination. Hairdressers cannot serve unvaccinated residents.

Lastly, we want to acknowledge how challenging the past few months have been for everyone, especially for our residents and team members in Auckland and other places going in and out of Level 3 lockdown. Our teams have worked incredibly hard to follow the Government guidelines and keep our residents safe. We truly appreciate the support we have received from our residents and their families and whānau and thank you for sticking with us through this!

If you have any questions, please don’t hesitate to get in touch.

Visiting Bupa villages under the Orange COVID-19 Protection Framework

Dear Village residents,

Visiting Bupa villages under the COVID-19 Protection Framework (“Traffic Light System”)

We are pleased to provide an update on changes to our visiting requirements under the COVID-19 Protection Framework (the “Traffic Light System”).

As you will know, the Government has announced that all of New Zealand will be moving to the Traffic Light System at 11.59pm this Thursday, 2 December.

The districts moving to RED in the traffic light system include: Northland, Auckland, Taupō and Rotorua Lakes Districts, Kawerau, Whakatane, Ōpōtiki Districts, Gisborne District, Wairoa District, Rangitikei, Whanganui and Ruapehu Districts.

The whole of the South Island, and the rest of the North Island, will be moving into ORANGE.

The Government will review these traffic light regions on Monday 13 December.

Please see below for restrictions at all Bupa villages in ORANGE:

• Village community centres and communal areas (including gyms, pools, cafes, dining rooms, and libraries) will be open to fully vaccinated residents and fully vaccinated visitors only.  

• • The Village Manager will arrange for each vaccinated resident’s “My Vaccine Pass” to be scanned in order to grant them access to the community centre and/or communal areas.

• • If you don’t have a “My Vaccine Pass” there are instructions at the bottom of this letter on where to access it, or please reach out to your Village Manager for assistance.

• • Residents will be responsible for ensuring their visitors are fully vaccinated, and have a “My Vaccine Pass”, before they enter a community centre and/or communal area.

• • Masks are required to be worn during indoor functions, in line with Government requirements. 

• • If you are unvaccinated, the Government Health Orders require that you do not access the common facilities.

• • Any unvaccinated residents living in an apartment that is part of the main building, or unvaccinated visitors, must move through the building without accessing the communal spaces.

• Residents will also be required to show their “My Vaccine Pass” to attend any functions arranged by Bupa e.g. “happy hour” and morning teas. Please note, this applies to indoor and outdoor events, and activities within a co-located care home, if applicable.

• • If you are unvaccinated, the Government Health Orders require that you do not attend Bupa run activities or events.

• All visitors must continue to scan in using the Government’s COVID-19 tracer app, as well as registering with Bupa via our EVA app or on the paper-based contact tracing spreadsheet to declare that you are well at the time of visiting.

• All visitors will be required to wear a mask and sanitise their hands on arrival.

• Visitors should stay at home if they have COVID-19 symptoms, are under investigation of COVID-19, or a close contact of someone who is under investigation of COVID-19 or a confirmed case.

• Resident van trips will resume for vaccinated residents, where applicable, to outdoor spaces e.g. parks and beaches, but not to indoor public places around others e.g. cafes. The driver and residents will need to wear masks while in the van (unless medically unable to).

• During personal outings, residents are encouraged to only visit places with vaccination certification requirements or outdoor areas, and should ensure contact tracing, mask wearing and adherence to all public health measures.

• Hairdressers and other village services can operate, but they must follow Government guidelines for close contact businesses i.e. they must be vaccinated and wear a mask, and all customers/residents must provide proof of vaccination. Hairdressers cannot serve unvaccinated residents.

If you have not yet requested your “My Vaccine Pass” you can do this online through https://mycovidrecord.health.nz/, visiting a local pharmacy or calling 0800 222 478.

Lastly, we want to acknowledge how challenging the past few months have been for everyone, especially for our residents and team members in Auckland and other places going in and out of Level 3 lockdown. Our teams have worked incredibly hard to follow the Government guidelines and keep our residents safe. We truly appreciate the support we have received from our residents and their families and whānau and thank you for sticking with us through this!

If you have any questions, please don’t hesitate to get in touch.