Bupa responds to recent aged care reports


A message from Suzanne Dvorak, Managing Director, Bupa Villages and Aged Care.

For many Australians, the decision to enter residential aged care is a difficult one. Bupa works to support around 6,000 Australian residents and their families during this transition, which we know can be both a demanding and highly emotional time.

At Bupa, we seek ways to continuously improve the quality of care and standards of living for our residents. Where we haven’t met the expected standards and have let people down, we are deeply sorry. This has been the subject of some recent media coverage. We are making the necessary improvements to put things right.

In the vast majority of our 72 aged care homes across Australia, things are working well and we are meeting the expected standards for our residents.

We are investing millions of dollars into our aged care business. This has included additional staffing, resources and training. We’ve also listened to residents and their families and are acting on their feedback.

We know that fixing some of these issues takes time, but a number of the homes that were previously identified as having problems have now passed external audits, are no longer sanctioned and have been fully re-accredited.

Since joining Bupa in June of this year, I can assure you that we are taking our responsibility very seriously and we are committed to ensuring we support our residents with care and respect every day.

Bupa is proud of the 9,000 people who work hard in our homes to ensure residents’ clinical, lifestyle and wellbeing needs are met.

Our nurses, carers and support staff are committed to caring for those in our care.

We are working to improve the quality of care in each and every home we operate, to help ensure that past mistakes don’t happen again and to restore confidence in all of our homes.

Suzanne Dvorak

Managing Director, Bupa Villages and Aged Care 


For more on our response to recent aged care reports, click here.

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