Returning COVID-19 savings to our customers


We are pleased to begin returning COVID-19 savings to our customers. We have started making payments and expect all eligible customers should have received their payments by the end of February 2022.

Bupa has commenced activity to return COVID-19 savings to our customers. For most customers, there is no action, funds will be returned to your nominated account where we pay your claims. However if we do not have a nominated bank account used for your claims on record, or you would like to update your bank account details, you will soon, or may have already, received a communication from us outlining how to securely update this information with us.

Customers are advised it is safe to follow the link provided in the communication you receive from us to update your bank details securely. This can be done easily online here. Alternatively, you can also call us on 1300 135 623 to enter your bank details via our self-service portal. Should you wish to talk directly with a member of our team, please call us on 134 135.

Bupa has begun contacting customers advising of the eligible amount that will be returned. Your payment is based on your level of cover (e.g. single, couple or family) and the type of cover you held with us (Hospital and/or Extras) on 30 June 2021. We’ll be providing payments to customers who had private health cover (excluding Overseas Visitors Cover, Overseas Student Health Cover and Ambulance Only policies) with Bupa for at least 90 days at any stage between 1 July 2020 and 30 June 2021.

Protecting your security
As per our Privacy and Security promise, we will never ask customers to directly reply to an email with their bank account details. By visiting the link provided in our email, you will be directed to our secure site, myBupa.com.au/give-back-form, where you can safely provide the required information. Our customers can rest assured the process is secure. To find out more about privacy and security at Bupa, click here: Privacy and Security - Bupa. 

Related information: Bupa customers to receive $120 million cashback in COVID savings, bringing total support to $315 million