Putting the person first at Bupa New Zealand's Hugh Green Care Home


The first stage of a $50 million development on Apollo Drive in Albany Auckland is complete, with Bupa Hugh Green Care Home welcoming the first residents in late November.

The 100-bed care home will provide a rest home, hospital, respite and palliative care as well as providing specialist dementia care.

A retirement village with 71 apartments is scheduled to open in early 2017 on the same site.

Mrs Judy Finn was one of the first people to move into the Care Home.

“The warm welcome we were given when I came was so reassuring, the food is lovely, my room is so large and modern and the carers are all so nice, they can’t do enough for you, it’s much more than I expected,” says Mrs Finn.

So far there are 38 people living at Bupa Hugh Green.

Care Home Manager Ian Dunthorne has worked for Bupa for four years in New Zealand and seven years in the UK. He moved to Auckland from Tauranga to take the role at Bupa Hugh Green.

“I am thrilled to be part of this new team, new home and new Bupa journey from the beginning. It’s an exciting opportunity to form new relationships with the local community and embellish some Hugh Green Irish hospitality,” says Ian.

The facility is named after the Auckland philanthropist Hugh Green, who passed away in 2012. The Hugh Green group was responsible for a lot of the development in the Albany area.

Residents at Bupa Hugh Green will benefit from Bupa’s ‘Person-first’ approach to care. The team at Bupa Hugh Green take the time to get to know each resident and their individual needs, making sure everything from clinical care to activities and social outings helps them to be happier and healthier.

One of the ways that the team get to know residents is through a ‘Map of life’ – a document which details the residents’ history, their likes and dislikes, values, and anything else that makes them who they are.

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